Returns & Exchanges
Due to the perishable nature of our artisanal breads and pastries, we do not accept physical returns, but we are committed to ensuring you are 100% satisfied with your Wildgrain experience. If your box arrives damaged or you are unhappy with the quality, please contact us within 7 days of delivery for a replacement or refund.
Inspect Your Delivery
Upon arrival, check your Wildgrain box to ensure all frozen items are present and the eco-friendly insulation has kept your products cold.
Capture Quality Issues
If there is any damage to the packaging or items, please take a clear photo of the issue to help our team improve our shipping process.
Contact Support
Email our Member Experience team at [email protected] with your order number and a brief description of the problem.
Resolution Process
Our team will review your request within 48 hours and issue a full refund to your original payment method or ship a replacement box immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing